1. How can I open a wholesale account and become a distributor or retailer?
EminenStore.com is simply a retailer of Eminence Organics products and is not associated with the manufacturer. If you are a spa or salon interested in opening a wholesale account, please contact Eminence Organics directly at 1-888-747-6342. You can also visit them online at www.eminenceorganics.com. Please note, we are NOT able to provide discounts to licensed professionals. We apologize for any inconvenience this may cause you.
2. Can you help me locate an authorized retailer of Eminence Organics products near me?
EminenStore.com is simply a retailer of Eminence Organics products and is not affiliated with the actual company directly. Please contact Eminence Organics main office at 1-888-747-6342. They would be happy to help you locate a retail representative near you.
3. Where can I view a complete list of the ingredients in your products?
Unfortunately, we here at EminenStore.com are simply a retailer of Eminence Organics products and not the actual company. For proprietary purposes, we are only able to provide a list of the key ingredients in the products on our website.
For all allergy information or a complete list of the ingredients in our products, please contact Eminence Organics directly at 1-888-747-6342.
4. I see you have a loyalty program! How does that work? What is your point system?
We do have a loyalty program! Our loyalty program allows for all customers that have created an account at EminenStore.com to begin accumulating points with each product purchased. Each product has a value of points per dollar amount assigned to it. For every 30 points earned, a $5.00 credit can be used towards a future purchase. Point balances will appear on the account page, or on the checkout page as long as you are signed into your account.
5. What is the cost of shipping?
We offer complimentary USPS Priority 1-3 Day Shipping on all orders with a total of $75.00 or more. The cost of shipping for all orders with a total under $75.00 is $2.99 for Ground and $5.99 for USPS Priority. We do have additional FedEx services available, including overnight services. These can be requested for an additional cost by calling 1-855-356-3376 or e-mailing email@example.com.
6. When will I get my order? How long does shipping take?
We are proud to be able to offer fast, reliable shipping methods to get your order to you as quickly as possible. USPS Priority 1-3 Day Shipping is typically delivered within 1-3 days from the day the package was shipped out. Please note, this delivery timeframe does NOT include processing time for the order. Processing may take 1-3 days prior to the ship date. Ground services are also available and usually take 5-10 business days to be received after processing. If you have any questions about the expected delivery date of an order that has already shipped, please contact the United States Postal Service first by calling 1-877-747-6249 or visiting them online at www.usps.com.
7. How can I return or exchange a product?
To initiate a return, please visit www.eminenstore.com/return-policy/ and fill out the required return request form. Please include your name, order number, the name of the item(s) being returned and the reason for return in your request. We will provide a pre-paid shipping label upon request for $5.99. This amount will be deducted from the total cost of the return. Please read the full return policy before submitting your request to insure that you are eligible for a refund, store credit or exchange.
8. My tracking number says an order has been delivered, but I have not received it:
If you have received a tracking notification stating that your shipment has been delivered and you have not received it, please contact USPS first by calling 1-877-747-6249 or visiting them online at www.usps.com. If they are unable to resolve the issue, please contact your bank and dispute the charge. We are unable to provide a secondary shipment for orders that have been marked as delivered.
9. I want to try out your products! Do you offer complimentary samples?
We realize that testing samples is very important when purchasing skincare products and we are proud to offer one complimentary sample with each full size product purchase to all of our customers. Special requests for samples may be made in the notes section on the checkout page. Unfortunately, due to the vast amount of samples requested, we have implemented a charge on orders that contain only samples or for additional samples that exceed the complimentary sample amount. Please see our sample/testers page for more information on pricing of samples.
10. My eye care product is not dispensing! I think the pump is defective. I would like a replacement.
There is a common concern with some of the eye products not pumping initially. Although we would be happy to replace the product for you, please try this first to see if this will resolve the issue:
Because the pump is airless, oftentimes an air bubble will develop during transportation and cause a clog. To solve this, turn the product upside down and tap the bottom of the product while simultaneously pressing down on the pump. A bit of force may be required in order to disrupt the air pocket. Repeat a couple of times or until the product begins dispensing.
If this does not work, please let us know and we will have a new product shipped to you and a pre-paid shipping label sent over so that you can return the defective product.