Here at EminenStore.com, we want to make sure that your shopping experience is a positive one! That is why we offer a 30-day, money back guarantee on items purchased through our store. **Please note: samples, shipping charges, and promotional items are NOT eligible for return.
If there has been a mistake on our part, or if the product was damaged during shipping, we will be happy to send you a pre-paid return shipping label as well as a replacement product. All products that are returned to us must be sent back in their original packaging and not tampered with.
In the unlikely event that our all-natural products should cause an adverse skin reaction, or if you are just not satisfied with the product, we will accept all returns within 30 days of the delivery date – under the following conditions:
- If the product you received is unopened, you have 30 days from the delivery date to receive a full refund for the value of the product.
- If the product you received has been opened and/or has been used, you have 7 days from the delivery date to submit a return request for a full refund for the value of the product. Once the 7-day window has expired, you are still able to return the product within 30 days but you will only be able to be issued store credit for the value of the product.
- In order to return a package to us, you must have a Return Authorization Code which will be sent to you via e-mail following the submission of the return form. All refunds and exchanges MUST fill out and submit the return form below before your request can be processed. Any package returned without an approved RMA code will NOT be accepted and will be sent back at your expense.
- In order to be eligible for a refund or replacement, the product you are sending back to us MUST be at least 75% FULL with all of the original packaging, pieces, and printed material included in the return package.
- In order to be eligible for a refund or replacement, the original packing slip showing the order number from EminenStore.com must be included in the return package.
- In order to be eligible for a refund or replacement, all gifts and promotional material associated with the product purchased must be included in the return package.
IMPORTANT: Refunds or exchanges may be subject to the following conditions:
- Shipping charges which may be deducted from the final refund amount.
- Refusal to replace or refund items not submitted within the specified time frames.
- If you would like us to provide you with a pre-paid return shipping label, a $5.99 charge will be deducted from the refund amount.
- If you are returning a product due to an error originating on your part (such as ordering the incorrect product, color, etc.), there will be a 8% handling and re-stocking fee deducted from the refund amount in addition to the $5.99 charge deducted for the pre-paid return shipping label (if applicable). This is only applicable to refunds, not exchanges.
Please complete the following form. Upon receipt of the form, we will send your RMA code via e-mail.